Privacy Policy

Last Updated: April 24, 2026

Clexpay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fintech platform.

Information We Collect

Personal Information

• Account Data: Name, email address, phone number, date of birth
• Verification: Government-issued ID, selfie for KYC compliance
• Financial: Bank account details, wallet addresses, transaction history
• Communication: Customer support tickets, email correspondence

Automatic Data

• Device: IP address, browser type, device identifiers
• Usage: Pages visited, features used, session duration
• Location: Approximate location from IP address

How We Use Your Information

• Provide and maintain our services
• Process transactions (deposits, withdrawals, trades, bill payments)
• Verify identity and comply with KYC/AML regulations
• Send transaction notifications and account updates
• Improve our services and user experience
• Detect and prevent fraud, money laundering, and illegal activity
• Comply with legal obligations

Information Sharing

We do NOT sell your personal information. We share data only with:

• Service Providers: Payment processors, cloud hosting, email delivery
• Legal Compliance: When required by law, court order, or regulatory authority
• Business Transfers: In case of merger, acquisition, or sale of assets

Data Security

• Encryption: All data in transit (TLS 1.3) and at rest (AES-256)
• Authentication: Multi-factor authentication available
• Monitoring: 24/7 security monitoring and intrusion detection
• Access Control: Role-based access with least privilege principle

Your Rights

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion (subject to legal retention requirements)
• Portability: Request data in machine-readable format
• Withdrawal: Withdraw consent for optional processing

Whistleblowing

We encourage reporting of:

• Data breaches or unauthorized access
• Privacy violations or mishandling of personal data
• Suspicious activity or security concerns
• Violations of our privacy policies

Report securely: Email [email protected] with subject "WHISTLEBLOWER"